Positively Neutral
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  1. Why was Positively Neutral established?
  2. Who are Positively Neutral's clients?
  3. How does Positively Neutral obtain attorney feedback?
  4. What does Positively Neutral do with the feedback?
  5. What happens next?
  6. What does Positively Neutral do to ensure the information published on the website is objective?
  7. Why do most of the reviews on Positively Neutral's website contain favorable feedback?
  8. Why are neutrals and experts not required or permitted to provide Positively Neutral with the names of the parties to disputes where they participated?


  1. Why was Positively Neutral established?
    2. Positively Neutral provides a link between those attorneys who seek mediators, arbitrators and expert witnesses who are well-regarded by attorneys who previously utilized their services, and those well-regarded mediators, arbitrators and experts who seek to promote their services

  2. Who are Positively Neutral's clients?
    3. Our clients are those mediators, arbitrators and expert witnesses who seek to develop their practices by providing the legal community with access to feedback from those attorneys who previously utilized their services.

  3. How does Positively Neutral obtain attorney feedback?
    4. Our mediator, arbitrator and expert witness clients provide us with the names of those attorneys who previously utilized their services. We contact the attorneys and solicit feedback about their experiences with our clients.

  4. What does Positively Neutral do with the feedback?
    5. We compile the feedback and deliver the results to our clients.

  5. What happens next?
    6. After reviewing the feedback,Our mediator, arbitrator and expert witness clients decide whether they wish the results to be published on Positively Neutral's website.

  6. What does Positively Neutral do to ensure the information published on the website is objective?
    7. We do several things. First, we require mediators, arbitrators and experts to provide us with the names of all the attorneys who have utilized their services during the relevant time frame. Second, Positively Neutral--not the client--decides which attorneys will be surveyed. Third, we do not inform our clients what any particular attorney said about them, thereby promoting candor by the attorneys. Fourth, we do not permit mediators, arbitrators and experts to selectively publish feedback on Positively Neutral's website; their choice is to publish all feedback or no feedback.

  7. Why do most of the reviews on Positively Neutral's website contain favorable feedback?
    8. The process described above promotes publication by those mediators, arbitrators and experts who are well-regarded. Those clients who do not obtain favorable feedback likely will choose not to publish the survey results.

  8. Why are neutrals and experts not required or permitted to provide Positively Neutral with the names of the parties to disputes where they participated?
    9. Positively Neutral avoids acting in ways that intrude upon party confidentiality.Ý Consequently, we do not request or permit neutrals and experts to disclose to us the names of parties.Ý When a neutral or expert is concerned that attorneys for whom they provided services may not remember the neutral or expert without memory being refreshed by the name of a party, we suggest that the neutral or expert contact the attorneys, reminding them of his or her involvement and that the attorneys should expect to be contacted by us.
 


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